These help desk software solutions have been tested and rated by more than 100 businesses, recommended to efficiently streamline your help desk efforts.
Freshdesk software is a cloud based help desk solution that offers a variety of features businesses need to deliver support to customers. Freshdesk is free for the first three agents. Built with an emphasis on usability, Freshdesk tools include a multi-channel capability, integrated game mechanics to supercharge agent productivity, smart automation.
Help Scout software can scale like any other help desk, but the customer experience feels personalized like an email. Customers won't confront a clunky ticket portal or juggle login credentials to reach help. Help Scout's clutter-free features keep teams of any size on the same page. Integrated knowledge base, robust API and tons of integration's, and free iPhone app to support customers on the go.